Customer Service Agent (Level 1) - E-Commerce Live Chat Support

Join MY Fimedia Network Technology as a Customer Service Agent (Level 1) and become the frontline hero for our e-commerce customers! In this dynamic role, you will engage with clients in real-time through live chat support across multiple e-commerce platforms in Jakarta Raya. Our team is the first point of contact for customers, ensuring their queries are resolved promptly and professionally. This is your chance to make a tangible impact on customer satisfaction and our business growth.

As a Customer Service Agent (Level 1), you will handle a variety of customer inquiries, from product information to order statuses, using tools like Zendesk and LiveChat. You'll need to be quick-thinking, patient, and have a knack for problem-solving. We offer a collaborative environment, continuous learning opportunities, and the chance to grow into more advanced roles within our customer service department.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to live chat inquiries from customers in a timely and professional manner
• Resolve customer issues efficiently, ensuring high satisfaction ratings
• Document all customer interactions and feedback accurately using our CRM system, Zendesk
• Collaborate with the customer service team to escalate complex issues as needed
• Adhere to company policies and procedures, maintaining a high standard of service
• Participate in training sessions and continuous learning to improve service quality
• Monitor and report on customer service metrics to identify areas for improvement
• Uphold the company's values of integrity, respect, and teamwork

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field
• Fluency in both written and spoken Indonesian, with excellent communication skills
• Basic understanding of e-commerce platforms and customer service best practices
• Ability to work in a fast-paced environment with high customer volume
• Strong problem-solving skills and attention to detail
• Willingness to learn and adapt to new tools and processes
• Proven ability to handle multiple tasks and meet deadlines
• Positive attitude and customer-centric mindset

🛠️ Keahlian

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